Why connect? (FAQs)
What is Let’s Connect Quesnel?
Let’s Connect Quesnel is an online platform where Quesnel community members can learn about a variety of City projects and major initiatives, and share feedback and ideas. The interactive, online space is designed to allow residents to contribute their views in convenient, easy and fun ways. Let’s Connect Quesnel offers a variety of ways to participate in various City initiatives, plans, issues and decisions, from online discussion boards and idea boards, to interactive maps and surveys.
Our goals are to build an active online community, provide a respectful space for residents to interact with each other, and increase the depth and breadth of public involvement in City processes and projects. The platform is hosted by Bang the Table, a leading digital engagement company that hosts and moderates online engagement platforms for governments across Canada and internationally.
Why am I being asked to register?
Let’s Connect Quesnel is available to anyone interested in learning about various City projects and key initiatives. All project information is available publicly without the need to register. However, we ask participants to register before providing feedback, such as completing a survey or participating in an online discussion forum. This is a best-practice approach in online community engagement, which helps us create a respectful online community where everyone can feel comfortable participating. It also helps us verify that the input we are receiving is from Quesnel stakeholders, and minimizes the skewing of results from repeat responses, etc.
Knowing a bit about who we hear from, helps the City understand what voices may be missing from the conversation, so that we can conduct more targeted outreach and work to reduce barriers to participation. The benefit for users is that you only have to answer the demographic questions once, instead of every time you fill out a City survey!
Registration also allows you to receive updates and stay informed, become part of the Quesnel online community, and easily provide your input on multiple City projects.
Even when you register, your comments remain anonymous to other site users - you are only identified by your chosen screen name.
How will my input be used?
The City of Quesnel is committed to listening, and considering the feedback of residents and stakeholders in decision-making. The contributions you make on this site will be reviewed by the relevant project team, and a summary report of what we heard through the engagement - both through the Be Heard New West site and other engagement activities - will be shared with Council and the community. We are also committed to reporting back how public input was used in the decision-making process and final outcomes.
Community input is one factor considered in City decision-making, along with other important details such as guiding documents (City plans, policies, etc.), constraints (financial, technical, etc.), legal requirements, and more. What project aspects are open for public participation, and the level of participation available, is different for each project or decision.
Your input is appreciated and valued, and helps City leaders and decision-makers better understand the perspectives, opinions, concerns and aspirations of people potentially affected by City initiatives and decisions.
How is this site moderated?
All public comments within discussion forums, guest books, ideas forums, etc. are moderated 24 hours a day 7 days a week for inappropriate language, comments that disrespect other participants and comments that are off-topic.
Moderation is carried out by Bang the Table on behalf of the City of Quesnel. The moderators do not edit or alter any comments and will only remove comments deemed to be significantly off-topic, offensive or malicious, in which case they are removed from the site immediately and the person who posted the comment is advised by email. For more details, please refer to the site moderation guidelines.
I'm having trouble logging in. What should I do?
There is a two-stage registration process for Let’s Connect Quesnel.
After you complete the registration form, you will receive an email from the site.
You must respond to activate your account.
If you are having trouble signing in, be sure to check that you have fully activated your account by completing this two-stage process. If you have not received the confirmation email, check your email's spam folder. You can also click "Sign In" (LINK) on Let’s Connect Quesnel and click on the "Didn't receive confirmation?" link under the “Register” button.
Forgot your password? Click "Sign In" on the top right menu and click "Forgot password?" under the Register button. Enter your registered email address and click "Continue." You will receive a computer generated email to your registered email account with instructions on how to reset your password. Make sure to check your spam/junk folder as well to ensure you received the email.
If you are still having technical issues, email support@engagementhq.com
Who can I contact if I have other questions?
For questions on the Let’s Connect Quesnel platform, or the City's public engagement practices, please email connect@quesnel.ca
If you have questions about a specific project on the site, please see the ‘Project Contact’ information on the right-hand menu of each project page. For most projects, you can also enter your questions directly into the platform on the ‘Questions’ tab under the project description.
Have a question? Click the image below to enter a question and we’ll reply within 5 business days.
